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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
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- Water is Always Worth Saving
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- Campaigns
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- Water Usage Calculator
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- Check the quality of your water
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Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
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Careers

News & Views
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- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

2 young girls on a float in the swimming pool enjoying their lesson

Life-saving lessons across Scotland for Drowning Prevention Week

With 15 drownings in the UK during last month’s heatwave, it is more important than ever that Learn to Swim lessons across Scotland are teaching more than 86,000 children how to be safer in and around water to mark Drowning Prevention Week during June.

19 June 2026

Colin Lindsay

Blog: Can Scotland Support More Data Centres? - Colin Lindsay

11 June 2026

The existing sludge treatment facility at Daldowie

Views Sought on Major Bioresources Upgrade Project for Glasgow

04 June 2026

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News

Alex Plant giving keynote speech at lectrurn

BLOG: Glasgow 2026 is coming. If you work in water, this Congress matters - Alex Plant CEO

As Glasgow prepares to host the IWA World Water Congress 2026, Scottish Water CEO Alex Plant shares why this is a defining moment for the water sector – and why you should be there.

14 May 2026

head and shoulders of Scottish Water Board Chair Deirdre Michie in front of a vibrant red leafed tree

BLOG: Water efficiency is an opportunity, not an obstacle - Scottish Water Chair Deirdre Michie

Scottish Water Chair discusses her thoughts on the 30th United Nations Climate Change Conference in Brazil

19 November 2025

Slide showing Toronto view with overlay text Scottish Water Wins Award for Climate Work

Scottish Water Wins Recognition for Climate Work at World Water Congress in Canada

IWA World Water Congress and Exhibition 2024 award to recognise we're leading the way to inspire utilities to become more climate smart

19 August 2024

Scots Mountaineer TomMillar balancing on one leg at the summit of Sgurr nan Gillean

Tom’s Munro Challenge Memories Inspire Generation 2024 to Support WaterAid

WaterAid Munro Challenge founder Tom Millar looks back on three decades as we gear up for this year's event.

08 April 2024

Swim to Swim Cerys McCrindle in the pool for Learn to Swim

South Ayrshire Swim Teachers Breaking Down Barriers

Learn to Swim teachers are leading the way for next generation on World Down Syndrome Day

21 March 2024