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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
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Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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News & Views
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  Find out about maintenance work which may affect your supply
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Contact Us

Education

News & Views

Scottish Water Chief Executive, Alex Plant, presents to primary school kids with microphone and educational blue screen behind him with key SW messages.

Partners United to Inspire Scotland's Future Engineers

A new partnership has been announced between Scottish Water, Glasgow Science Centre and two of the utility’s key engineering partners to work together on a proposed major new exhibition to inspire Scotland's future engineers.

13 October 2026

A group of 10 members of West Dunbartonshire Leisure at the awards night, with 3 men dressed in kilts and 7 ladies in dresses. They are cheering with women in middle of group holding the award.

West Dunbartonshire Leisure wins national award

08 October 2026

From Peatlands to Power: Net Zero Projects Deliver Benefits Beyond Carbon

01 October 2026

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News

Scottish Water male employee wearing hi viz and hat holding an ipad against a backdrop of a reservoir with three boats at the water's edge on a sunny day.

Scottish Water Delivers Second Best Year Despite Extreme Weather

Scottish Water delivered its second-best operational year on record, with record customer satisfaction, record investment and its lowest ever number of serious pollution incidents.

13 August 2026

CEO Alex Plant and COO Peter Farrer at the Scottish Water stand at the Royal Highland Show 2026

IWA Glasgow 2026: A world of water challenges. A city ready for the conversation.

Our CEO Alex Plant shares his thoughts ahead of the IWA Glasgow World Wter Congress & Exhibition event in October

22 July 2026

three people standing in front of two branded vehicles with Milngavie Reservoir in the background to announce the new digital partners for Scottish Water

Scottish Water Awards Contracts for New Digital Partners

New digital partners Accenture and BT will help us deliver resilient, secure and customer-focused technology services

21 July 2026

Scottish Water chair Deirdre Michie and CEO Alex Plant being filmed by a cameraman at Winchburgh waste water treatment works on a sunny day

BLOG: Today's Choices. Tomorrow's Water - Scottish Water Chair Deirdre Michie

Chair of Scottish Water Deirdre Michie explains why the decisions we make now matter for generations - as we set out our draft 2027–2033 Business Plan and proposed £13.4bn investment

04 March 2026

Front cover of the Scottish Water Business Plan featuring a male employee holding a clipboard against a scenic backdrop

Scottish Water Unveils £13.4bn Plan to Protect and Improve Scotland’s Water Services

Scottish Water has set out a £13.4bn investment plan for 2027–2033 to safeguard and enhance water and wastewater services for customers, communities and businesses across Scotland.

27 February 2026