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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
  Our services for Licensed Providers (LPs)
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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News & Views
Help & Resources
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  Find out about maintenance work which may affect your supply
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Scottish Water Chief Executive, Alex Plant, presents to primary school kids with microphone and educational blue screen behind him with key SW messages.

Partners United to Inspire Scotland's Future Engineers

A new partnership has been announced between Scottish Water, Glasgow Science Centre and two of the utility’s key engineering partners to work together on a proposed major new exhibition to inspire Scotland's future engineers.

13 October 2026

A group of 10 members of West Dunbartonshire Leisure at the awards night, with 3 men dressed in kilts and 7 ladies in dresses. They are cheering with women in middle of group holding the award.

West Dunbartonshire Leisure wins national award

08 October 2026

From Peatlands to Power: Net Zero Projects Deliver Benefits Beyond Carbon

01 October 2026

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News

Scottish Water CEO Alex Plant in hard hat and hi vis PPE outside.

BLOG: Drought, heat and water shortages. Why Scotland is not immune - Alex Plant CEO

Scottish Water’s Chief Executive Alex Plant explains why Scotland must act now to build long-term water resilience ahead of IWA global water congress

18 August 2026

Alex Plant giving keynote speech at lectrurn

BLOG: Glasgow 2026 is coming. If you work in water, this Congress matters - Alex Plant CEO

As Glasgow prepares to host the IWA World Water Congress 2026, Scottish Water CEO Alex Plant shares why this is a defining moment for the water sector – and why you should be there.

14 May 2026