Data Privacy FAQs

Yes, our Corporate Privacy Notice is a detailed document which should prove very helpful if you have questions about how we process data at a corporate level. It can be viewed on our data privacy pages.

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Yes.  The GDPR/DPA/DUAA applies to the processing of personal data. Personal data means any information relating to an identified or identifiable natural person. Our Data Privacy policies go into some detail about how we fulfil our obligations relating to GDPR/DPA - view them here. To read more about GDPR/DPA /DUAA and how it affects everyone, these pages on the UK government website offer a good guide.

Individuals to whom Personal Data relates are called “data subjects” and have rights which include:

• To request from us a copy of any Personal Data we hold about you
• To fix Personal Data that is not accurate
• To remove Personal Data in certain circumstances, where this this does not breach any legal, regulatory, safety, security or core operational requirement

Any request to view this data is known as a “data subject access request”. Upon receiving a request, we will carry out a reasonable and proportionate search for your personal data and aim to meet all data subject access requests within a 30 day period. We will not charge you for this.

To initiate a request, email us at DataProtection@scottishwater.co.uk or write to: Head of Corporate Data & Compliance, Scottish Water, The Bridge, 6 Buchanan Gate, Stepps, GLASGOW, G33 6FB.

You have the right to make a formal Data Protection complaint to us. We will acknowledge your complaint within 30 days of receipt and pass it to a senior member of our internal team for review.

Email your complaint to: DataProtection@scottishwater.co.uk

Write to us: Head of Corporate Data & Compliance, Scottish Water, The Bridge, 6 Buchanan Gate, Stepps, GLASGOW, G33 6FB